United States / FedEx Ground or USPS Priority Mail: $3.25 plus $1.00 per item. 2-3 day Rush Delivery available for an additional $7.50. International (including Canada & Mexico): $5.00 plus $2.50 per item.

7 to 10 business days. Our warehouse ships Monday thru Friday.

CD purchases - 60 day money back guarantee

If you are not satisfied with your CD purchase, just return it within 60 days and Brain Sync will gladly exchange it or issue a refund, no questions asked. During this time you can exchange or return your CD. Mail the CD to Brain Sync, PO Box 3120, Ashland, OR, 97520. Please include a copy of your Brain Sync receipt. Let us know if you would like a refund or exchange for another program. Please be sure to list the CD title you would like in exchange. Sorry, shipping and handling charges are non-refundable.

Mp3 Downloads - are non-refundable or exchangeable

Choose wisely. Due to the high level of fraud with downloading music, mp3 downloads are NOT returnable, exchangeable, or refundable.

If you are uncertain about your choice, and would like to try it, please purchase a CD instead to take full advantage of the Brain Sync money back guarantee.

If you supplied an e-mail address at checkout you should have received an instructional e-mail such as below.

Simply Login to your account and download your music.

Dear CUSTOMER

Thank you for your order. Your order is in process. If you selected RUSH shipping, you will receive it within 3 to 5 business days. If you selected regular shipping, you can expect to receive it within 7 to 10 business days.If your order is shipping Fed Ex, you will receive a separate email containing the tracking information. If your order ships USPS unfortunately there will be no tracking information available.

For your convenience, you may view your order, download purchased mp3 files,edit your account, or view any of your past orders through our Customer Gateway here: http://www.brainsync.com/gateway/

If you have selected a manual payment method, your order status will be set to "Awaiting Payment" until payment has been processed. Please remember the following:
-We respect your privacy! We will not share any information about you with any other organization at any time. Ever. See our Privacy Policy and Refunds/Returns page here: http://www.brainsync.com/privacy/

Once again, thank you for placing your order with us. We value your business and will continue to offer the best experience we can.

Sincerely,
Customer Service Brain Sync
http://www.brainsync.com/

We're so proud of our product that we guarantee that you'll be 100% satisfied with your purchase. But if it's not right for you for any reason, we will glady exchange it or issue a full refund within 60 days of the date of purchase. **Note: Due to the high level of fraud in music downloads - MP3 purchases are not returnable, exchangeable or refundable.

Call us toll free 24 hours, 7 days a week at 1-800-444-7962, or fax your order to 541-488-7870.

Yes. All information submitted is kept confidential. For more information, please see our Privacy Policy.